If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
RS：If your order exceeds the local customs clearance requirements, you need to fill in the company information for customs clearance (for example, fill in the company name in the First Name, fill in the Company ID in the Last Name), otherwise it will affect the package customs clearance and transfer, thank you for your understanding and cooperation.
